Privacy Policy
Last updated: April 2025
Introduction
Here at Onsi, a trading name of Collective Group Holdings Ltd, Collective Society Ltd, Collective Benefits Ltd, Collective Netherlands BV and Collective Denmark ApS (Onsi Denmarky’re our fancy official legal names and more si”quired, “Onsi”, also meaning the websites and applications our native mobile application and partners.onsi.com and referred to as the "Sites"), we take your privacy seriously.
The relevant Onsi company with whom you engage, and as listed in the documentation we provide to you or as set out in any terms of use/terms of conditions you are required to sign up to, will be a controller of your personal data. If you are unsure about who is the controller of your personal data, please contact us.
We are committed to protecting the privacy of any personal data we collect, organise, structure, share, use, or otherwise process about you, complying with all relevant and applicable data protection legislation, in particular the General Data Protection Regulation (EU) 2016/679 ("GDPR") in respect of our EU-based activities and the UK Data Protection Laws (namely the UK GDPR and the UK Data Protection Act 2018) in respect of our UK activities, and only using your personal data for the purposes set out in this Privacy Policy. That’s very important to us.
Depending on where you reside and from where you are using our services, there may be different data protection laws that apply when we use your personal data and/or certain rights may not apply in certain jurisdictions. Therefore, we have indicated throughout this Privacy Policy, as applicable, if certain information will not apply in particular jurisdictions. Additional jurisdiction-specific information relating to Australia, Israel and Singapore can be found in the addendums at the bottom of this Privacy Policy.
This Privacy Policy along with any additional terms of use, terms of business and/or end-user licence agreement ("EULA") apply to your use of the Sites.
Please grab a cup of coffee or tea (and perhaps a biscuit if you’re peckish) and take the time to read this Privacy Policy, as it is important for you to understand how we collect and use your data when you use our website. This Privacy Policy explains how we collect, use and store your personal data, including any which you provide to us. We keep our Privacy Policy under regular review and you can see the last time it was update at the top of this policy.
Throughout this Privacy Policy we use the following terms:
● “Customer” and “Customers” to refer to on-demand platforms and other platforms, businesses and communities that work with and support flexible workers and to whom we have arranged the insurance policy for and/or have a contract with.
● "Beneficiary" to refer to flexible workers who are covered by an insurance policy we have arranged for them, placed for a Customer and / or who are required to accept (i) our terms of use, (ii) our terms of business and (iii) in the UK our membership club rules.
● “Partner” or “Partners” to refer to insurance intermediary, insurers, banking institutions and payment processors and third-party suppliers.
● "Website User" or "Website Users" to refer to visitors to our Sites.
Where we need to collect personal data by law or under the terms of a contract we have with you and that personal data is not provided when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If you have any questions about our Privacy Policy, please contact us through the details set out in the ‘Get in touch’ section below.
So, what data do we collect about you?
"Personal Data" is data that relates to you and identifies or can be used to identify you – this might be your name, email address, or other digital identifiers relating to you such as cookies, IP addresses or logs (think of it a little like bringing the classic board game ‘Guess Who’ into the 21st Century). We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:
| Identity data | Name, username or similar identifier, date of birth |
|---|---|
| Proof of Identity data | Copy of a passport, drivers licence or other photo identification. |
| Confirmation of your address, for example a utility bill or bank statement. | |
| Contact data | Billing address, email address or telephone numbers |
| Earning data | Earnings or salary for work perform for, on behalf of, or obtained through a Customer |
| Employment data | Includes income; employment status; shifts and hours; name of employer and place of work. |
| Financial data | Bank account number, sort code, IBAN, account holder name or other information you provide us about your bank account. |
| Transaction data | Details about payments to and from you where you are a Customer or Beneficiary |
|---|---|
| Insurance data | Information which is relevant to the insurance policy we place or arrange any claims made under a policy. For example, where you are a |
beneficiary under an insurance policy we place, we collect your name, email address, phone number and your platform ID (this is the
identification that is provided to you by the company engaging you as a worker). | | Marketing and Communications data | Your preferences in receiving marketing from us and our third parties and your communication preferences | | Profile data | Username and password, income or salary information, your preferences, feedback and survey responses | | Special category data | Where you are a Beneficiary, we will collect your current or former physical or mental health. | | Technical data | Includes cookies, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types, and versions your device’s gyroscope data, operating system and platform and other technology devices you use to access the Sites. Such Technical data is collected from Website Users. | | Usage data | Information about how Website Users use the Sites and services |